LetsGetChecked

Overview

LetsGetChecked is the longest-established DTC at-home test brand in the discrete-kit category, founded in 2014 in Dublin with US operations in New York. Unlike Everlywell (which routes samples through CLIA-certified third-party labs) or Function Health (which uses Quest Diagnostics infrastructure), LetsGetChecked owns its labs end-to-end — vertically-integrated CLIA/CAP/ISO 15189-certified facilities in Dublin and the US.

The vertical integration is the structural differentiator. For every test panel sold, LetsGetChecked controls the assay methodology, turnaround logistics, and quality-control pipeline directly. This eliminates an entire class of “the lab partner caused the issue” failure modes that affect competitor platforms.

The editorial gap is on the operational side: the brand carries a BBB D- grade with a documented complaint pattern around refunds, customer service, and (in some cases) expired-kit shipments. The lab science is competent; the operational execution is the issue.

What We Measured

Note: This review is based on LetsGetChecked’s published kit catalog, lab-certification documentation, BBB complaint records, and aggregated user reports. Hands-on testing of a specific kit (collection experience, accuracy, results turnaround, customer-service responsiveness) is pending.

The vertical-integration advantage

LetsGetChecked is one of the few DTC platforms that owns its lab infrastructure. The Dublin facility (the original) and the US lab are both CLIA-certified (US requirement for clinical labs), CAP-accredited (College of American Pathologists, the gold-standard accreditation), and ISO 15189-certified (international standard for medical labs).

For comparison: Everlywell uses third-party CLIA-certified labs. Function Health uses Quest Diagnostics. SiPhox Health uses its own proprietary silicon-photonics technology. LetsGetChecked is the legacy traditional-lab-in-house model.

The practical implications:

• Quality control is internal, not vendor-managed
• Turnaround time should be tighter in theory (no shipping samples between organizations)
• Methodology documentation is more transparent for buyers willing to dig into validation studies

The kit catalog

LetsGetChecked offers 30+ panels across:

• STI and sexual health: comprehensive STI screening, HIV, syphilis, herpes, HPV
• Hormones: female hormone, male hormone, fertility, perimenopause
• Thyroid: TSH, T3, T4, complete thyroid panel
• Vitamins: vitamin D, B12, folate, iron
• Metabolic: HbA1c, lipid panel, comprehensive metabolic
• Other: Lyme, COVID, men’s health, women’s health

Pricing ranges from $49 (single-marker) to $249 (comprehensive panels). This is broadly competitive with Everlywell; LetsGetChecked’s catalog is slightly smaller but the lab-ownership advantage is meaningful.

The BBB D- grade and operational concerns

This is the structural editorial issue with the brand. Multiple consumer reports document:

• Refund processing delays: requests taking 30–60+ days to process
• Expired-kit complaints: collection materials past expiration date arriving in shipments
• Customer-service response time: slow or non-responsive support tickets
• Subscription cancellation difficulty: similar (though less severe) to Everlywell’s pattern

The BBB D- grade reflects this complaint pattern, not the lab science. The lab side is competent; the operational side is the issue.

For buyers, the editorial implication: LetsGetChecked is competent at producing accurate test results but may be frustrating to deal with if anything goes wrong with the order itself. Buyers should weight whether they’re comfortable with that asymmetry.

Integrated physician consult + prescription

Where applicable (STI positives requiring treatment, hormone results suggesting medication), LetsGetChecked provides physician consults and prescription fulfillment as an integrated service. This is a meaningful workflow advantage for users who’d otherwise need to bring at-home test results to a separate clinical visit.

The prescription fulfillment is via partner pharmacy networks; the physician network is independent contractors operating under LetsGetChecked’s umbrella. Quality varies by individual physician but the platform-level integration is functional.

3-Year Cost of Ownership

Use case	Annual cost	3-year total
Single-kit per year (e.g., comprehensive metabolic)	~$169	~$507
Quarterly testing (4 kits/year, mixed)	~$596	~$1,788
Frequent / multi-category testing	$1,000+	$3,000+

Compare: Function Health ($1,497 / 3 yr, 110+ measured biomarkers covered annually), SiPhox Health ($372–$735 / 3 yr depending on panel), Everlywell (similar discrete-kit pricing structure).

The per-kit pricing is broadly competitive with Everlywell. For users running comprehensive longevity protocols, Function Health remains structurally better value at $499/yr for 110+ biomarkers.

Regulatory Status

Not FDA-Cleared as a service. Individual test panels run through CLIA-certified, CAP-accredited, ISO 15189-certified LetsGetChecked-owned labs. The lab certifications are stronger than most competitors (CAP accreditation is non-trivial; not every CLIA-certified lab achieves it).

For STI panels, all results are positioned as screening (with recommended clinical follow-up for positives). For hormone and metabolic panels, results are positioned as standard clinical bloodwork suitable for sharing with treating physicians.

When LetsGetChecked Makes Sense — And When It Doesn’t

Strong fit:

• You value lab-ownership and CAP accreditation as quality signals
• You have a specific discrete test need with potential prescription follow-up (STI, hormone)
• You’re willing to absorb operational/customer-service friction for the lab-quality advantage
• You want a longer-track-record brand vs newer entrants (LetsGetChecked since 2014)

Weaker fit:

• You want clean, reliable customer service (BBB D- grade is a signal)
• You need rapid turnaround — 5–7 days is competitive but slower than SiPhox
• You want comprehensive longevity-panel coverage — Function Health is structurally better
• You’ve had problems with at-home-test brands before and want lower friction risk

Verdict: Conditional

LetsGetChecked earns a conditional verdict on the strength of its vertically-integrated CAP-accredited lab infrastructure and longest-running track record in the DTC discrete-kit category — balanced against documented operational issues (BBB D- grade, refund complaints, expired-kit reports) and slower turnaround than specialist competitors.

For specific discrete test needs where lab quality and prescription-fulfillment integration matter (STI screening, hormone panels with potential medication follow-up), LetsGetChecked is a defensible choice — the lab science is among the strongest in the category. For buyers who weight operational reliability and customer service heavily, Everlywell’s mass-market scale or SiPhox’s modern operational stack are easier alternatives.

The editorial framing: the science is good; the customer service may not be. Buyers should weight the asymmetry against their own risk tolerance.

Changelog

• 2026-05-06: Initial review published based on LetsGetChecked’s published kit catalog, lab-certification documentation, BBB complaint records, and aggregated user-report data.